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Privacy statement

We are committed to protecting the privacy of patient information and to handling your personal information in an ethical and responsible manner in accordance with relevant legislation and legal duty. This statement is a summary of our Practice Privacy Policy that is available for your perusal.

We collect information about you to provide medical care and treatment, and to manage our medical practice. The information includes your personal details and a full medical history. This information may be stored on our computer medical records system and/or in hand written medical records.

Your information will be used in the following ways:

  • Exchanged with other organizations, doctors, nurses, therapists, medical technicians and others for the purpose of providing health services; for example to hospitals, other specialists or for requesting diagnostic tests and investigations.  
  • We may be allowed or required by law to disclose your personal information to Medicare, Police, insurers, solicitors, government regulatory bodies, tribunals, courts of law, hospitals, or debt collection agents. 
  • For administrative and billing purposes including Medicare, health fund claims and debt collection. We may disclose information about you to contractors to carry out activities on our behalf, such as an IT service provider, solicitor or debt collection agent. These contractors are required not to use information for any purpose except for those activities we have asked them to perform. They must also comply with security and confidentiality requirements.  
  • Your information will be shared with the Mater Hospital for inclusion in the Mater Shared Electronic Health Record*. 

Unless we have obtained your written consent, your information will not be used for direct marketing, transferred to an overseas recipient or used for any other purpose.

You are entitled to request a copy of, and correct, the stored information. If you have any questions or complaints about privacy please discuss these matters with Dr Fiona Dalzell.

*The Mater Shared Electronic Health Record is a private record of Mater Health Services. It is NOT the Australian Government My Health Record.  Your medical information will only be sent to My Health Record if you allow us to do so.